Terms & conditions
Terms and Conditions
Here below are described the terms and conditions at which ITGUIDES offers to its Users the access to its available services on the Application ITguides.
To allow a full understanding and acceptance of these terms and conditions, the following terms shall have the meanings as indicated below and it should be stated that the same meaning refers both to singular and plural uses:
Application: the application ITguides, managed by the Holder, offers a catalog of audioguides for main Italian cities or Archeological sites ;The application can be downloaded for free; each audioguide can be purchased by in-appurchase or using credits . Credits can be purchased and can be sent and received to/from facebook friends , this functionality is available only if user is logged with facebook
Products: the products and/or the services offered through the Application;
User: the person accessing the Application, regardless of the legal nature and objective pursued, interested in the Products offered through the Application;
Consumer: any natural person who acts for purposes other than the entrepreneurial, business, handicrafts or professional activity performed;
Conditions: the present agreement which regulates the relationship between the Holder and the Users and the selling of the
Products displayed in the Application.
2. Negotiation, signing and applicability of the Conditions
The Products’ purchase contract is concluded by correctly filling out and by submitting the order form. The form shows the data relative to the ordering party and the order, the price of the Products purchased, the shipping expenses and any other accessory charges, the manner and terms of payment, the delivery term, and indicating the Purchaser’s right of withdrawal and the consent for the processing of personal data. The Conditions shall not binding upon the parties in case of failure to fulfil the aforesaid obligations. The Holder shall modify or update, in whole or in part, these Conditions. The User acknowledges that any changes to these Conditions shall apply to the orders sent by the Users after the date of notice of the changes to the Conditions. Thus, the User is invited to examine the Conditions upon every access to the Application and it is advisable to print a copy of the Conditions for future reference.
4. Account cancellation and closing
Registered Users can, at any time, stop using the Products and can disable their account or request its cancellation through the Application interface, if possible, or by contacting the Holder at the email address ITGUIDESAPP@GMAIL.COM, In case of violation by the User of these Terms or the applicable legal provisions, the Holder has the right to suspend or cancel the User’s account at any time and without notice.
5. Purchases on the Application
Purchases of one or more Products on the Application are permitted both to Users who qualify as Consumers, as well as to Users who do not qualify.
According to Article 3, paragraph I, sub-paragraph a) of Legislative Decree 206/2005 (the “Consumer Code”), Consumers are defined as natural persons who, in the purchase of the Products, act for purposes not related to their entrepreneurial, trading, professional or artisanal activities.
The Holder undertakes to describe and to present the Products sold on the Application to the best of his abilities. Nonetheless, some mistakes, inaccuracies or minor differences between the Application and the actual Product may occur. In addition, any picture of the Products which may be found on the Application does not constitute a contractual element, but merely provides a visual representation of the Product. The User expressly confers to the Holder the right to accept, wholly or in part, the order (for example if not all of the ordered Products are available). In this case, the contract will only be completed with regard to the Products which are actually sold. The Holder has the right to refuse an order:
1. when the Product is not available;
2. when it is denied the authorization to charge the User with the cost of the Product;
3. when, at the time of purchase, the price displayed is obviously incorrect and is recognisable as such. In such case, the User will be contacted by the Customer Service to be informed of the situation and will be refunded the amount charged.
6. Prices and payments
The Holder retains the right to change, at any time, the price of the Products. It shall be understood that any changes will not apply to contracts already concluded before such modifications.
The selling prices of the Products include VAT, if due; any other tax borne by the User will be displayed prior to order confirmation. The User undertakes to pay the price of the purchased Products in the times and methods indicated in the Application and to communicate all the data necessary to make the correct supply of the Products possible. Any refund to the User will be promptly credited through one of the payment methods proposed by the Holder and chosen by the User and, in case of exercise of the right of withdrawal, at the latest within 30 days from the date on which the Holder received notice of the withdrawal. All communications relating to payments are made using a connection protected by an appropriate encryption system. The Data Controller guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions in force concerning the protection of personal data.
Users who may wish to receive the invoice will be required to provide their billing information. The invoice will be issued according to the information provided by the User, which the latter declares and ensures to be truthful, thus conferring the Holder with the widest indemnity on the matter.
8. Method of execution of digital Products and/or services
A digital Product is any good in digital format not provided on a material medium.A service is a duty to carry out a specific activity in favour and/or on behalf of the User. The Holder shall provide the Product (digital products and/or services) to the User through the method and within the term chosen by the User or indicated in the Application or in the order confirmation. Should the Holder fail to provide the Product within the aforesaid term, an e-mail notice shall be promptly sent to the User indicating the expected delivery date or the date on which the service shall be provided or the reasons for which it has become permanently impossible to provide the service. Should the User refuse the new term indicated by the Holder or in case of impossibility to provide the service, the User may request a refund that shall be paid promptly through one of the payment methods proposed by the Holder and chosen by the User and, in case of withdrawal, within 30 days from the date on which the Holder received notice of the withdrawal. Without prejudice to the duties of the Holder already provided in the paragraphs above, expressly referred herein, the Holder shall provide the Product in accordance with the principles of fairness, good faith and diligence.
9. Right of withdrawal concerning digital Products and / or services
The User unsatisfied for whatever reason with the purchase of digital Products (not supplied on a tangible medium) or services, has the right to withdraw from the contract within 14 days from the day of conclusion of the contract, by sending a written communication at the email address ITGUIDESAPP@GMAIL.COM, specifying any reference needed to identify the purchase. The User acknowledges and approves to lose the right of withdrawal in the following cases: service agreements after the completion of the service where the execution of the service has started with the express agreement of the consumer and the approval of the loss of the right of withdrawal after the completion of the execution of the agreement; supply of digital Products through a non material medium if the delivery has already started with express agreement of the consumer and the approval of the loss of the right of withdrawal. In case of withdrawal within the above notice period, the Holder will refund the User with all the payments received by the latter, without undue delay, and in no circumstances later than 30 days after the withdrawal notice by the User. The Holder will refund the User through the same payment method used by the latter for the online purchase.
11. Industrial and intellectual property rights
The Holder declares to be the holder and / or licensee of all intellectual property rights related and / or referring to the Application and /or the materials and Contents available on the Application. These Terms do not grant the User any license to use the Application and / or the individual Contents and / or the materials available therein. Any other use or reproduction of the Application or material or content included therein is strictly prohibited. All trademarks, names and figurative or other signs, trade names, service marks, word marks, trade names, pictures, images, and logos appearing on the Application are and remain the exclusive property of the Holder, or its licensors, and are protected by applicable trademark laws and relevant international treaties. Any attempt to reproduce the explanatory texts and contents included in the Application, if not authorised, will be considered as aviolation of the industrial and intellectual property right of the Holder.
12. Exclusion of warranty
The Application is provided “as is” and “as available” and the Holder does not provide any express or implied warranty in relation to the Application, nor provides any guarantee that the Application will meet the needs of Users, or that it will work without interruption, free of any error or virus or bug.
The Holder will work to ensure that the Application will be available 24 hours a day without interruptions, but may never be held liable if, for any reason, the Application may not be available and / or not operative at any moment or period in time. Access to the Application may be temporarily suspended and without notice in case of a system failure, maintenance or repair works or for reasons totally beyond the Holder’s control or due to causes of force majeure.
13. Limitation of Liability
The Holder shall not be responsible towards the User, excepting fraud or gross fault, for disservices or malfunctioning in relation to the internet network, which are not under its control or the control of its sub-suppliers. The Holder shall not be responsible for damages, losses or costs suffered by the User after the failed execution of the contract for reasons not attributable to the Holder. The User shall only have the right to the reimbursement of the price and accessory charges already paid. The Holder shall not be responsible for the fraudulent or illicit use by third parties of credit cards, checks and other payment methods, at the moment of the payment of the purchased services, whether the Holder proves the adoption of cautionary measures on the basis of the knowledge and experience available at the time and on the basis of ordinary diligence. The User agrees to indemnify and hold harmless the Holder (as well as any company or subsidiary, including its representatives, associates, consultants, directors, agents, licensees, partners and employees) from any obligation or responsibility, including any legal expenses incurred for trial defence, that may arise from damage caused to other Users or third parties, concerning any Content uploaded online, any violation of the law or any terms of the present Terms.
Therefore, the Holder shall not be liable for:
1. any losses that are not direct consequence of a breach of the contract by the Holder;
2. any loss of business opportunity and any other loss, either direct or indirect, which may be incurred by the User (such as, but not limited to, trading losses, loss of revenue, income, profits or anticipated savings, loss of business contracts or relationships, loss of reputation or goodwill, etc.);
3. incorrect or unsuitable use of the Application by Users or third parties;
4. the issuing of false tax documents due to mistaken details provided by the User, the latter having exclusive responsibility for the correct entry of such details. Under no circumstances the Holder will be liable for an amount exceeding twice the cost paid by the User.
14. Force majeure
The Holder shall not be held responsible in case of failure or delayed execution of duties, caused by circumstances which are not under the reasonable control of the Holder due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case, events beyond the control, e.g. breakdowns or interruptions to telephone or electrical lines, to the internet and / or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the provision of products, services or third-party applications. The ful?lment of the duties by the Holder shall be suspended for during the aforesaid events. The Holder shall implement any action within its power to identify the solutions that would allow the fulfilment of its duties regardless of the continuation of the force majeure events.
15. Link to third party websites
The Application may contain links to third party websites. The Holder has no power over these websites and therefore is not, in any way, responsible for their contents.Some of these links may relate to websites of third parties that provide services through the Application. In these cases, the individual services will be regulated by the general terms for the use of the website and services provided by such third parties, in respect of which the Holder assumes no responsibility.
No waiver by either parties to an article of the present Terms shall be effective unless it is expressly stated to constitute a waiver and is communicated in writing.
If any of the provisions contained herein shall result unlawful or invalid, it will not be considered any more as part of the Terms, without affecting the enforceability of the remaining provisions, which will continue to be valid to the fullest extent permitted by law.
19. Governing Law and Place of Jurisdiction
These Terms and any dispute concerning the interpretation, performance, validity of this contract shall be submitted to the exclusive jurisdiction of the Court where the Holder has its registered office. If the User is a consumer as defined under Article 3 of the Consumer Code, the judge of the place of residence or domicile of the consumer, if located in the territory of the Italian State, has mandatory territorial jurisdiction, with no prejudice to the consumer User’s entitlement to bring proceedings in courts other than the “place of jurisdiction of the consumer” pursuant to Article 63 of the Consumer Code, in charge for the area according to one of the criteria set out in Articles 18, 19 and 20 of the “Codice Processuale Civile” (“Civil Procedure Code”).
20. Online dispute resolution for consumers
Any Consumer who resides in Europe must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by Consumers to solve, via a non-judicial route, any dispute relating to and / or arising from contracts of sale of goods and services entered into online. As a result, Consumers may use the aforementioned platform for the resolution of any dispute arising from the online contract entered into with the Holder. The platform is available at the following link: http://ec.europa.eu/consumers/odr/